Modellbahnshop Sebnitz

dileTTante
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Modellbahnshop Sebnitz

Post by dileTTante »

Can someone please explain the situation with Modellbahnshop Sebnitz?
- Terry C

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TheKnighTT
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Location: Bremen

Re: Modellbahnshop Sebnitz

Post by TheKnighTT »

Liebe Kunden des MBS Sebnitz,

aus technischen Gründen ist der Online-Shop nicht mehr erreichbar. Wir werden dies nicht mehr ändern, die Gründe wollen wir Ihnen aber nicht vorenthalten:

Bereits Ende Januar stand der Online-Shop auf der Kippe, denn die für dessen Programmierung benutzten PHP5-Skripte liefen aus und waren nicht aktualisierbar. In der Folge musste sehr kurzfristig eine neue Software eingeführt werden, wozu nur die Berliner Firma e-vendo in der Lage war. Die Umsetzung erfolgte zwar sehr schnell, allerdings unterblieben zugesagte Arbeiten an wichtigen Modulen, es mussten unvorhergesehene Kompromisse eingegangen und eine Reihe von Fehlfunktionen hingenommen werden. Das wiederum führte zu Frustrationen bei vielen von Ihnen, aber auch bei Mitarbeitern, die mit einem hohen Mehraufwand zu tun hatten. Trotz umfangreicher Mängelanzeigen und Fristsetzungen löste e-vendo die Probleme bis heute nicht, was letztlich zum Herunterfahren des Shops führte.

Da insbesondere das Abstimmen von Vorkassen und PayPal-Zahlungen, dabei häufig auch Zahlungen auf überhaupt nicht lieferbare Ware, für uns nicht mehr beherrschbar wurde, können wir darauf keine Lieferungen mehr ausführen. Weil wir keinen einzigen Kunden um seine Anzahlungen betrügen wollen, bitten wir Betroffene unter Ihnen, sich bei uns zwecks Erstattung per entweder E-Mail (info@mbs-sebnitz.de) oder telefonisch (+49 35971 509380) zu melden. Wir bedanken uns bereits jetzt für Ihr Verständnis.

Weil allerdings im Rahmen der parallel laufenden und überfälligen Umstrukturierung des MBS Sebnitz klar wurde, dass sich einige über Jahre aufgelaufene Probleme im Interesse der Mitarbeiter wie auch Lieferanten und Kunden nur mit einem kompletten Neustart lösen lassen, werden wir an dieser Stelle nicht mehr investieren.

Mit neuen Eignern, neuer Geschäftsführung und neuen Räumlichkeiten wird in Sebnitz ab 1. Juli die MBS Modell+Spiel GmbH sowohl mit einem Ladengeschäft in der Langen Straße 5/7 als auch einem neuen Online-Shop an den Start gehen. Sofern Sie zugestimmt haben oder zustimmen werden, werden Ihre offenen Aufträge dort von den bekannten Mitarbeitern übernommen und schrittweise abgearbeitet. Weitere Informationen finden Sie zeitnah unter [www.facebook.com] sowie in Kürze unter [www.mbs.shop]

Modellbahnshop Sebnitz
Lange Straße 62
D-01855 Sebnitz

Tel.: +49 35971 80509
Fax: +49 35971 80458
Mail: info@mbs-sebnitz.de

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TheKnighTT
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Location: Bremen

Re: Modellbahnshop Sebnitz

Post by TheKnighTT »

That was sent to all customers via the news letter.
Modellbahnshop Sebnitz used PHP5-scripts for the online store, those expired to the end of 2019. They could only switch to one alternative in PHP7, but that caused a lot of problems with payment and PayPal. Also the supplier of the alternative solution was not delivering the support and additional modules they had offered and promised. In addition some other problems with suppliers, vendors and personell were to be adressed. The only solution was a complete relaunch with new ownership, new management and new rooms.
The store will be located at Langen Strasse 5/7 in Sebnitz and the new online store will be launched on July 1st.
In case you have preordered and have made payments already or any other questions regarding your order, call 49 35971 509380 or contact via email info@mbs-sebnitz.de

They will not be able to take your existing orders from the old online store and transfer and process them at the new store.

Translation quick and dirty for a first information

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Rich1853
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Location: Melbourne, Florida USA.

Re: Modellbahnshop Sebnitz

Post by Rich1853 »

English translation

Dear MBS Sebnitz customers,

the online shop is no longer accessible for technical reasons. We will no longer change this, but we do not want to withhold the reasons from you:

The online shop was already on the brink at the end of January because the PHP5 scripts used to program it ran out and could not be updated. As a result, new software had to be introduced at very short notice, which only the Berlin company e-vendo was able to do. The implementation was very quick, but promised work on important modules was not carried out, unforeseen compromises had to be made and a number of malfunctions had to be accepted. This in turn caused frustration for many of you, but also for employees who had to deal with a lot of extra work. Despite extensive notifications of defects and deadlines, e-vendo has not yet solved the problems, which ultimately led to the shutdown of the shop.

Since it was no longer possible for us in particular to coordinate prepayment and PayPal payments, often including payments for goods that could not be delivered at all, we can no longer make deliveries on them. Because we do not want to defraud a single customer about his down payments, we ask those affected to contact us for reimbursement either by email (info@mbs-sebnitz.de) or by phone (+49 35971 509380). We thank you for your understanding.

However, as it became clear in the course of the parallel and overdue restructuring of MBS Sebnitz that some problems that had accumulated over the years can only be solved with a complete restart in the interests of employees, suppliers and customers, we will no longer invest at this point.

With new owners, new management and new premises, MBS Modell + Spiel GmbH will launch in Sebnitz from July 1st with both a shop in Langen Straße 5/7 and a new online shop. If you have agreed or will agree, your open orders will be taken over by the known employees there and processed step by step. Further information can be found promptly at [www.facebook.com] and shortly at [www.mbs.shop]

Modellbahnshop Sebnitz
Lange Strasse 62
D-01855 Sebnitz

Tel .: +49 35971 80509
Fax: +49 35971 80458
Mail: info@mbs-sebnitz.de
Rich1853
Greetings from Melbourne, Florida USA
On the Space Coast of Florida

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Rich1853
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Location: Melbourne, Florida USA.

Re: Modellbahnshop Sebnitz

Post by Rich1853 »

This is the english translation of their statement on their website

Dear customers of the model railway shop Sebnitz owner Michael Tillig e.K., the online shop is no longer available for technical reasons. We kindly ask all customers who have made prepayment and PayPal payments and have not yet received any goods to contact us to arrange a refund. You can either contact us
Rich1853
Greetings from Melbourne, Florida USA
On the Space Coast of Florida

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ConducTTor
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Re: Modellbahnshop Sebnitz

Post by ConducTTor »

Sounds like a like a lot of what I went through with this site in the past month. PHP5 to PHP7. Notice the gallery is gone? Friendly links don't work? Yup. That's the update. More specifically, the main software works but many of the plugins are not updated. I feel sorry for those guys (MBS Sebnitz).
My website: https://www.ttnut.com
It's the website you're already on. But if you want to be even more on it, click the link.

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krokodil
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Re: Modellbahnshop Sebnitz

Post by krokodil »

We do not know what happened in MBS. The announced new shop did not open yet. Maybe somebody has some information what is going on there with the new MBS Modell+Spiel GmbH.
Greetings from Austria
E.T.

dileTTante
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Location: Vancouver British Columbia

Re: Modellbahnshop Sebnitz

Post by dileTTante »

Thursday after I found the web address didn't work I looked up new location with street view. The picture might explain their difficulties.
:roll:
- Terry C
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tomvanhoy
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Re: Modellbahnshop Sebnitz

Post by tomvanhoy »

I guess they moved to Australia!

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ConducTTor
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Re: Modellbahnshop Sebnitz

Post by ConducTTor »

dileTTante wrote:
Sat Jul 04, 2020 4:20 pm
Thursday after I found the web address didn't work I looked up new location with street view. The picture might explain their difficulties.
:roll:
- Terry C
:lol: :lol: :lol:
My website: https://www.ttnut.com
It's the website you're already on. But if you want to be even more on it, click the link.

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